Lead Times
Samples move fast. Bulk runs through full production.
Lead times run from order confirmation (deposit received), not order date. Complex stone-setting, fancy-shape diamonds, and platinum work sit at the upper end of each range.
Order Stages
What your order status actually means.
Received
Order confirmed, held pending payment. Nothing is reserved from stock or scheduled into production yet.
Paid & Confirmed
Payment received. For in-stock pieces, the item is pulled and prepared for shipment. For made-to-order, this is when production begins.
In Production / QC
Casting, setting, and finishing (made-to-order only), followed by quality control inspection against spec.
Shipped
Handed to the courier with a tracking number, sent to the email and dashboard on your account.
Methods & Carriers
Insured courier for every shipment.
All orders ship via DHL Express or FedEx, fully insured for declared value, with signature required on delivery. Freight forwarding is available on request for large bulk orders where it works out more cost-effective than express courier.
Ask About Freight RatesDDP as standard
Duties and import taxes are included in the shipping quote for most destinations, no surprise bill at your door.
FOB / DAP on request
Established trade accounts with their own customs broker can request FOB Hong Kong or DAP terms instead.
Fully insured, always
Every shipment is insured for full declared value, from our door to yours.
Samples vs. Bulk Orders
Different process, different terms.
Samples
Shipped individually via express courier as soon as approved. Sample cost is credited back against the matching bulk order when one follows within the agreed window.
Bulk Orders
Consolidated into a single shipment once the full order is complete and QC-passed, unless you request partial shipments as batches are finished.
Terms
Payment & minimum order
Made-to-Order Deposit
30% deposit to begin production, balance due before shipment. In-stock catalogue orders are paid in full up front.
Minimum Order
No minimum order value for trade accounts browsing the live catalogue. Custom/bespoke design work has its own minimum, confirmed at quote stage.
Returns & Discrepancies
Report any shipping discrepancy or damage within 48 hours of delivery with photos, before signing off the piece as received in order.
Have a shipment-specific question?
Your dashboard shows real-time status once an order is placed. For anything else, our team is one email away.
Contact Logistics Team